a. Section 43 A of the Information Technology Act, 2000;
b. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI
c. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
As part of providing our Services to you, We may need to send routine communications to you, such as order transaction emails and other administrative messages through email and notifications posted on the Website or through other means available, including text and other forms of messaging. Though we prefer to communicate with our Customers via email, as may be deemed necessary, you agree to receive our phone calls, related to your orders/request on our Website / App.
When you sign up to receive our e-newsletters, We may periodically send emails about new products, special offers or other information, which you may find it interesting and beneficial as well. If you do not wish to receive promotional information from us, you can, at any time, choose to opt out of receiving our promotional e-newsletters. To unsubscribe from our e-newsletters, you can follow the directions included at the e-newsletter.
We are not responsible for any inaccurate information you provide to us, which may affect your shopping experience on our Website / App or the provision of Services to you.
We do not automatically collect your personally identifiable information. However, you might provide us with your personal and demographic information – including your name, gender, age, address, phone number, email address, in the course of interfacing on and interacting with our Website / App.
We may also collect sensitive personal data or information about You when You use Our Service(s). We may also collect payment information such as Your payment card number, expiration date, billing and shipping address. By using the Service, You consent to the recording, storage, and disclosure of such communications You send or receive for these purposes.
During your visit to our Website / App, We may automatically receive technical information about your computer/device, including your IP address, your computer operating system, time-zone, mobile device details, browser type and browser plug-in details, due to the communication protocol settings on the Internet.
When you browse our Website / App, We may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors and page response times. All these information help us analyze Customers' trends and preferences, and thus assist us in improving our service.
We will collect and retain your personally identifiable information only to the extent that it is necessary to fulfil our services to you. Any personal information submitted by you to the Website or collected by us will be used ONLY for the purposes mentioned below:
a. To carry out our obligations arising from your requests for our products and services;
b. To improve our Website's functionality, and to customise your future shopping experience with us;
c. To make sure that our Website content is presented in the manner that is most effective for you;
d. To communicate with you about any changes to our services; and
e. To verify your identity and perform checks to prevent fraud.
Information about our users is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described herein:
a. We work closely with affiliated businesses. In some cases, such as third party merchants, these businesses sell offerings to you through the Platform. In other cases, we provide services jointly with or on behalf of these businesses. Information may be shared with such businesses on a need to know basis and to provide you the Platform services. You can tell when a third party is involved in your transactions and we share customer information related to those transactions with that third party.
b. Depending on which payment service you use, you may need to disclose your or your recipients’ phone number or e-mail address with us or to other users so they can send payments to you or receive payments from you. When you send payments, your name, and/or phone number, e-mail address may be disclosed to the intended recipient. Once a transaction is complete, this information will be displayed in the transaction list of the user receiving payment.
c. We do not disclose your financial information (such as credit card information) to any merchant or other recipient of payments you make without your prior consent. When you make a purchase, we may make certain other personal information about you available to the recipient to complete the transaction (such as name, mobile number, e-mail and shipping address), in the event of a dispute regarding the transaction, or as part of a fraud investigation. The use of information that we provide to a recipient will be governed by the agreements or policies of that recipient.
d. We employ financial institutions, other companies and individuals to perform functions on our behalf and transactions that you request or authorize. Examples include sending postal mail and e-mail, analyzing data, providing marketing assistance, processing payment transactions, verifying identity, fraud screening and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
e. Sometimes we send offers to selected groups customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your customer communication preferences under your account settings.
g. Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
While using Our Website / App, in order to provide features of Our Application, We may collect, with Your prior permission:
15.1. Information regarding Your location
15.2. Information from Your Device's phone book (contacts list)
15.3. Pictures and other information from your Device's camera and photo library
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device. You can enable or disable access to this information at any time, through Your Device settings.
Our Site primarily uses the following three types of cookies:
17.1. Operationally Necessary Cookies - These cookies are essential for the operation of our Site. They make it possible for you to browse and use our Site. If you disable these cookies, the Site will not function correctly.
17.2. Performance Cookies - These cookies gather information about how
visitors use the Site and monitor Site performance. For example, performance cookies tell us which pages are popular, monitor traffic to our Site and compile anonymous analytic information. We may collect this information on our behalf in order to perform data analytics services by Performance cookies can also be used to identify and remedy operational problems with the Site.
17.3. Functionality Cookies - These cookies are used to recognize and remember your preferences.
We retain personal Data for as long as necessary to provide the access to and use of the website, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.
Notwithstanding anything contained in this Policy or elsewhere, We shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
A Force Majeure Event shall mean any event that is beyond the reasonable control of Laxmipati and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network,, computer crashes, breach of security and encryption power or electricity failure or unavailability of adequate power or electricity.
We may share Your personal information in the following situations:
23.1. With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
23.2. We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
23.4. We may share Your information with Our business partners to offer You certain products, services or promotions.
23.5. When You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
23.6. We may disclose Your personal information for any other purpose with Your consent.
If You are accessing or using Our Services or the Website / App from a location outside India, You do so at your own risk, and shall be solely liable for compliance with any applicable local laws.
Under certain circumstances, We may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). We may also disclose Your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of Users of the Service or the public and protect against legal liability.
You agree that We may use your information:
a. To carry out Our obligations arising from Your requests for the products and Services on the Platform;
b. To operate and improve the Platform in order to foster a positive user experience and to improve Our business as a whole;
c. To process and deliver Your order with Us;
d. To enable Your access to Our Site or App to purchase products and provide You Services;
e. To enable You to initiate and consultation with Affiliate Professionals or facilitating a diagnostic test;
f. For Analyzing data, tracking trends, building algorithms, creating databases for rating systems, recommendations engines, etc.; and
g. For Research.
Use of the Site or the App is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If You are under 18 years of age, then please do not use or access the Service(s) at any time or in any manner. If We learn that a person under 18 years of age has used or accessed the Platform or Service or any personally identifiable information has been collected on the Platform from persons under 18 years of age, then we will take the appropriate steps to delete this information. If You are a parent or guardian and discover that your child under 18 years of age has obtained an account on or otherwise accessed the Service, then you may request that we delete that child’s personally identifiable information from our systems.
The Site or the App may include hyperlinks to various external websites, and may also include advertisements, and hyperlinks to applications, content or resources (“Third Party Links”). We have no control over such Third Party Links present on the Site or the App, which are provided by persons or companies other than us. You acknowledge and agree that We are not responsible for any collection or disclosure of your information by any external sites, applications, companies or persons thereof. The presence of any Third Party Links on our Site or App, cannot be construed as a recommendation, endorsement or solicitation for the same, or any other material on or available via such Third Party Links.
You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You as a result of the collection and/or disclosure of your information via Third Party Links, as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, products services, or other materials on, or available via such Third Party Links. This will include all transactions, and information transmitted therein, between You and any such third party sites or applications or resources, such transactions are strictly bi-partite. We shall not be liable for any disputes arising from or in connection with such transactions between You and the aforementioned third parties.
You agree and undertake to indemnify Us in any suit or dispute by any third party arising out of disclosure of information by you to third parties either through our Site or App or otherwise and Your use and access of websites, applications and resources of third parties. We assume no liability for any actions of third parties with regard to Your personal information which you may have disclosed to such third parties.